Best Western Buckingham Palace Rd

The desk personnel were extremely helpful and very pleasant and polite. They came to the room to help with an issue we had, they printed out a few tickets for me at the desk, and just generally were very nice to deal with. The room, although small, is remarkably well planned out. I loved the bathroom. The shower was great. The place is in a nice neighborhood with easy access to Victoria Station and restaurants. The breakfast was not lavish, but certainly tasty and adequate.

The room 314 was very clean and looked newly renovated. The bathroom was very clean too. This double room had two lovely windows facing the street, with little balcony that wouldn't allow you to see the street underneath or even go out. We stayed for Christmas so there was no traffic or noises from the street. On our last day of staying we could hear the trains arriving and departing to and from Victoria station. Not disturbing at all for us. The room has a lovely little desk with kettle, tea and coffee. Good air conditioning and also heating which we rarely used as it was warm inside the room. With 6 degrees outside. We loved the proximity of Victoria coach station and train station. A few steps away from the hotel we hired some Lime bikes and went for a cycle around London (we bought a Lime pass on the app, it is undoubtedly cheaper). Just a beautiful experience.

The manager, Hussain, is fantastic; he gave us pointers on using London's world class and easy to use public transportation, tours, restaurants, and he's very welcoming and eager to make our stay more enjoyable. The hotel is in a great location between Victoria Coach Station and Victoria Train and Underground Stations and within a 5 minute walk to restaurants. The rooms are updated with a contemporary design, clean, and quiet.

The check in process was very smooth and straight forward. Mr. Umang facilitated me really well. Location is very close to Victoria Station. There are several restaurants, bars and stores around the hotel. Mr. Riyaz, the manager, dealt with me in a very professional and caring way. Hats off. The hotel offers to store the luggage even after the checkout. There is coffee available all the time at the lobby, which is great.

Room was clean, well presented, comfortable and reasonably priced for this time of year. The staff were polite, helpful and welcoming, location was less than 5 mins away from Victoria coach station which was excellent for my mum who couldn’t walk far. We could also store our luggage on check out and come back for it, which helped enormously. I would recommend this Hotel, we will definitely book again.